Daytime or Sunset Cruises

Terms & Conditions

CHILDREN

Child age is 0 to 13 years inclusive. Children under three years of age pay full child rate and are provided with a child lunch voucher if the lunch + cruise ticket is purchased. Children (0-13 years) and teenagers under the age of 16 must be accompanied by a parent or guardian.

SENIORS

Sea World Cruises do not provide discounts for Seniors.

WHEELCHAIRS

Although we provide wheelchair facilities on board our vessel, wheelchair facilities are not available at the cruise destinations so we cannot accept wheelchair bookings.

HEALTH PROBLEMS

If you have mobility or health problems you must inform us when booking. Passengers must follow the directions of our staff before, during and after the tour. If you are accompanied by children you are responsible for their safety at all times.

LIABILITY

Sea World Cruises and its employees are not liable or responsible for any accidental injury to passengers or any loss or damage to personal possessions. Children (0-13 years) and teenagers under the age of 16 must be accompanied by a parent or guardian. Tours are subject to weather conditions and minimum passenger numbers and may change without notice. Tour times, prices, terms and conditions are subject to change without notice. If you do not board the vessel at the scheduled departure time you will not receive a refund of any kind and Sea World Cruises will not be liable or responsible for arranging or paying for your return trip.

CANCELLATION

Cancellations made within 24 hours of a booked tour will not be refunded. Separate cancellation conditions apply to group bookings and Combo Tickets.

REFUNDS

A full refund will be provided if Sea World Cruises cancels a tour. No other refunds provided. Refunds provided at the Sea World Cruise Terminal are for tickets purchased at this location only. All other refunds must be provided by the original seller of the ticket. Re-booking is subject to availability. Separate refund conditions apply to Combo Ticket holders (see below).

SEA WORLD CRUISE PLUS SEA WORLD ENTRY (COMBO TICKET)

Sea World admission is for single entry and valid only for the day before the booked Sea World Cruise or up to two days following. Sea World admission ticket is issued only at the Sea World Cruise Terminal upon check-in for the Sea World Cruises tour. Entire Combo Ticket invalid once refund provided. See above for refund policy. Passengers who purchase a Combo Ticket and choose to enter Sea World before their booked Sea World Cruise will not be refunded if the tour is cancelled for any reason.

PHOTOGRAPHY

Sea World Cruises reserves the right to take photographs and videotape footage during the tour that may include passengers and to use these photographs and videotapes for the purpose of advertising our tours in all media in perpetuity and without payment to the passenger/s.

TICKETING TRANSACTIONS

All our prices are in Australian Dollars (AUD) and include GST (Goods and Services Tax). All credit card transactions are processed in Australian Dollars (AUD).

PRIVACY POLICY FOR ONLINE BOOKINGS

Sea World Cruises is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your booking. Sea World Cruises uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Sea World Cruises only last while you are browsing our website. We do not store persistent cookies on your computer. Whenever you use our website or any other website the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your internet browser. The unique network address of your computer is called its “IP address” and is sent automatically each time you access any internet site. From a computer’s IP address it is possible to determine the general geographic location of that computer but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself in which case we also record your IP address for security purposes. An example of this would be when proceeding to checkout to finalise a booking you may wish to make. After completing the form provided your IP address will be stored along with a transaction number that allows us to track your order.

SECURITY POLICY FOR ONLINE BOOKINGS

When purchasing a ticket from Sea World Cruises your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy please contact our customer support at reservations@whalewatchaustralia.com.au

GIFT VOUCHERS

Sea World Cruises Gift Vouchers can only be redeemed for the cruise originally purchased. Gift Vouchers can only be redeemed at the Sea World Cruise Terminal check-in counter inside the Sea World Cruise Terminal building situated in the carpark outside Sea World. When presenting a child or senior Gift Voucher at check-in you must provide proof of age. An Australian or New Zealand Government Seniors Card with some form of photographic identification is required for seniors. No replacements will be issued for lost Gift Vouchers. Gift Vouchers cannot be transferred, exchanged or refunded and are not valid with any other offer. Gift Vouchers cannot be used after their valid to date. Bookings are essential. If you choose to purchase a Gift Voucher for a Sea World Cruise plus Sea World entry ticket (Combo Ticket) special terms and conditions apply – see Combo Ticket terms and conditions above.

GROUP BOOKINGS

A deposit of 50% of the value of the group booking must be made at the time of booking. The remaining 50% must be paid 14 days prior to the tour departure date or the booking will be cancelled and no refund provided. Group tours that cancel within 7 days of the tour departure will not be refunded at all. A full refund will be provided if Sea World Cruises cancel a tour for any reason.

Booking a tour means you accept our terms and conditions.