Booking Changes & Cancellations
For individual bookings of 1–9 guests, you can change your cruise date free of charge up to 3 hours before departure. A fare difference may apply depending on the new date, day of the week or seasonal pricing.
Cancellations made more than 3 hours before departure are eligible for a full refund. Cancellations within 3 hours of departure are non-refundable.
For groups of 10 or more guests, at least 48 hours' notice is required for cancellations. Cancellations within 48 hours are non-refundable.
Special event cruises require at least 48 hours' cancellation notice. Private charters and venue hire require at least 14 days' notice, with any non-refundable deposit excluded from the refund.
Weather & Operational Changes
All cruises are subject to weather conditions, minimum passenger numbers and operational requirements.
If we cancel your cruise, you can choose to transfer to another suitable date or receive a full refund, subject to any applicable exclusions.
For safety or operational reasons, we may substitute the vessel or change the itinerary or departure time. All return times are approximate.
Additional Conditions
Bookings made through travel agents or third-party websites may be subject to their own booking and cancellation policies. Gift vouchers and combination tickets have separate conditions.
For full details, please refer to our Terms & Conditions.