Accessibility Guide

Find practical information about booking, boarding, departure locations and onboard facilities so you can plan the cruise that suits your needs.

Useful information

Plan your cruise with confidence

Our accessibility information describes the services, facilities and amenities available for guests with physical, sensory and intellectual access needs. Check both your departure location and vessel: access and facilities differ across the fleet.

Guests with a pre-existing medical condition, injury or disability should get in touch with our friendly team before booking rather than using the online portal. This gives our team the opportunity to discuss arrangements before you arrive.

Before you book

Accessible bookings

How to arrange your cruise with Guest Services.

Medical conditions

Preparation and health considerations for time onboard.

Companion Card holders

Companion fares, exclusions and required documentation.

Assistance animals

Onboard policy and planning for your animal.

Sensory information

Noise, lighting, movement and available support.

Seasickness advice

Practical preparation for open-ocean cruising.

Departure locations

Sea World Cruises Terminal

Accessible parking, terminal entry, toilets and wharf access at Main Beach.

Surfers Paradise

Appel Park access, transport, nearby parking and facilities.

Choose your vessel guide

Spirit of Elston

Access information for our wheelchair-friendly sightseeing and dining vessel

Kaiala

Access information for our original, water-level-viewing whale watching and charter vessel

Spirit of Migaloo II

Detailed access information for our flagship, wheelchair-friendly whale watching vessel

Plan your visit

Contact Guest Services

Get in touch with our friendly team to discuss your cruise and any access requirements.

Getting here

Check your departure location, parking and transport.

Accessibility guide

Find vessel, terminal and booking information.