Accessibility

At Sea World Cruises, we are committed to providing an experience that is accessible and inclusive of people of many abilities. Our tours are accessible to people with a range of physical, sensory and intellectual abilities.

Our tours accessibility varies depending on which tour you are attending and where the tour departs from, Sea World Cruises Main Beach Terminal or Sea World Cruises Surfers Paradise Terminal. Please speak with our team who can provide further information and advice. In this accessibility statement, we aim to accurately describe our facilities and services to give you confidence when you visit us that we are able to meet your specific requirements.

Service animals 

Guide, hearing and assistance animals are welcome on Sea World Cruises’ vessels. We ask that dogs wear their working vest identifying their role at all times. 

Companion Card

National companion cardholders who purchase a ticket can receive a ticket for their companion at no extra charge. Availability is limited to one place per tour. Companion card bookings can only be made over the phone directly with the operator. A valid State or Territory companion card must be presented at check-in.

Medical conditions

If you are concerned about any medical conditions eg. pregnancy, epilepsy, asthma, etc. please speak to your doctor. Upon your doctor’s clearance, please book directly with us over the phone on (07) 5539 9299 as we would like to make notes against you booking to assist in looking after you. Note: please do not book via our online portal.

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Accessible Car Parking

There is parking available on site and the closest accessible parking is located approx. 100 metres from the departure terminal.

accessibility parking
accessibility car park distance

Departure Terminal

Customers can enter the Sea World Cruises terminal by a ramp that is DDA compliant. Sea World Cruises terminal is fully accessible.

Toilets

There is one unisex accessible toilet and standard male and female toilets on site.

Accessible Car Parking

There is no on site parking. The closest parking is located at Bruce Bishop car park which is approx. 450 metres from the check-in terminal.

Terminal

Customers can access the Sea World Cruises check-in via the footpath. This is fully accessible as it is on public property.

Toilets

There are male and female public toilets located in Appel Park including one unisex accessible toilet.

Boarding the Vessel

Customers need to travel down a declining ramp to access the jetty and board the boat. There is another ramp that attaches from the Jetty to the boat. This ramp is 115cm wide at its narrowest point.

To board the vessel, assistance can be provided if necessary.

All skippers and crew are trained in First Aid and CPR.

Boarding the Vessel

Customers need to travel down a declining ramp to access the jetty and board the boat. This ramp is 150cm wide at its narrowest point.

To board the vessel, customers must use the ramp (shown in photo). Assistance can be provided if necessary.

All skippers and crew are trained in First Aid and CPR.

This section is currently under development. Please give Sea World Cruises reservations team a call on (07) 5539 9299 for further assistance.

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