Assistance Animals are permitted to accompany their owner in all public areas, including dining venues. Kindly note, we do not accept pets or emotional support animals.
While in public areas, Assistance Animals must be on a leash, harness or another restraining device. Please have your animal wear its jacket with branding from the organisation that qualified it or have documentation showing that the Assistance Animal is qualified, accredited, and serving the person they are with.
Care and supervision of the Assistance Animal is the sole responsibility of the owner. As much as anyone would love to spend time with an adorable Assistance Animal, our staff are not equipped to provide food or care for your animal. Guests are responsible for the behaviour of Assistance Animals and any mess or damage. A cleaning fee may be charged if required.
If the Assistance Animal’s behaviour creates a fundamental alteration or a direct threat to safety, the animal may be denied boarding or removed from the vessel or venue along with the owner at the guest’s expense. Examples include: growling, barking excessively, initiating unsolicited contact, biting other guests and/or crew members, failing to use designated relief areas, sitting on furniture, eating from the table, etc. Refunds will not be provided.