FAQ

Frequently asked questions

Where do our cruises depart?

Sea World Cruises has 2 locations

Surfers Paradise Terminal – board here for Sightseeing & Dining Cruises

Main Beach Terminal – board here for Whale Watching

For more information, click here

What is our cancellation policy?

We understand plans change. As long as you let us know 24 hours prior to your departure, you can cancel at any time (excluding special event cruises). Date changes are also free of charge. Just call our customer support on (07) 5539 9299.

I have special dietary requirements

Our kitchen team can accomodate your dietary requirements. Please call our customer support on (07) 5539 9299 to discuss your requirements.

Will I see a whale?

We deliver on our promise to see a whale. If your tour fails to see a whale, we will provide you with a free return cruise.

Is food & drinks provided on the whale watching cruise?

Drinks and snacks are provided free of charge with our VIP Captains lounge tickets only. Food is available for purchase on-board or at our Sea World Cruises Main Beach Terminal Cafe.

What happens if my tour is cancelled due to bad weather?

On the rare occasion our tours are cancelled due to bad weather, we will contact you to advise. You can move your booking to another day OR a receive a full refund.

It's raining, do we still cruise?

The Gold Coast boasts 300 days of sunshine per year. All of the vessels in our fleet have ample indoor seating and do operate in the rain.

Can children go?

Children are more than welcome, but will require parent supervision at all times.

Can I take my pram onto the boat?

Prams can go on-board all cruises with the exception of whale watching. Prams can be stored at the Sea World Cruises Main Beach Terminal.

Are there toilets on-board?

Both of our vessels have 4 toilets on-board, one of which is wheelchair accessible.

Still have questions? Feel free to contact us.

Book your cruise today!

Book online or call one of our friendly staff for any enquiries you may have.

Book Online NowCall Us