Frequently asked questions
We understand plans change. As long as you let us know 24 hours prior to your departure, you can cancel at any time (excluding special event cruises). Date changes are also free of charge. Just call our customer support on (07) 5539 9299.
We deliver on our promise to see a whale. If your tour fails to see a whale, we will provide you with a free return cruise.
Drinks and snacks are provided free of charge with our VIP Captains lounge tickets only. Food is available for purchase on-board or at our Sea World Cruises Main Beach Terminal Cafe.
On the rare occasion our tours are cancelled due to bad weather, we will contact you to advise. You can move your booking to another day OR a receive a full refund.
The Gold Coast boasts 300 days of sunshine per year. All of the vessels in our fleet have ample indoor seating and do operate in the rain.
Children are more than welcome, but will require parent supervision at all times.
Prams can go on-board all cruises with the exception of whale watching. Prams can be stored at the Sea World Cruises Main Beach Terminal.
Both of our vessels have 4 toilets on-board, one of which is wheelchair accessible.
Still have questions? Feel free to contact us.