FAQ

Frequently asked questions

Is Sea World Cruises COVID-safe?

Sea World Cruises is COVIDSafe. Our cruises operate under the highest levels of health and safety practices and in accordance with industry and QLD Health guidelines. For more information visit seaworldcruises.com.au/coronavirus.

Where do your cruises depart?

Sea World Cruises has two dparture locations:

Vessel Check-in, Surfers Paradise – board here for:

  • Morning Express Cruises
  • Sightseeing Lunch Cruises
  • Afternoon Explorer Cruises

Sea World Cruises Terminal, Main Beach  – board here for:

  • Whale Watching Cruises
  • Wake Up with the Whales Cruises
  • Champagne Breakfast Cruises
  • High Tea Cruises
  • Sightseeing Dinner Cruises

For more information, click here

What is your cancellation policy?

We are fully flexible allowing you to make amendments to or cancel your booking without penalty up to 24 hours prior to your cruise. Within 24 hours, 100% of the fare is forfeited. For groups of 10 or more, 72 hours notice is required.

I have special dietary requirements

Our kitchen team can accomodate your dietary requirements. Please call our customer support on (07) 5539 9299 to discuss your requirements.

Will I see a whale?

We deliver on our promise to see a whale. If your tour fails to see a whale, we will provide you with a free return cruise.

Is food & drinks provided on the whale watching cruise?

Drinks and snacks are provided free of charge with our VIP Captains lounge tickets only. Food is available for purchase on-board or at our Sea World Cruises Main Beach Terminal Cafe.

What happens if my tour is cancelled due to bad weather?

On the rare occasion our tours are cancelled due to bad weather, we will contact you to advise. You can move your booking to another day OR a receive a full refund.

It's raining, do we still cruise?

The Gold Coast boasts 300 days of sunshine per year. All of the vessels in our fleet have ample indoor seating and do operate in the rain.

Can children go?

Children and infants of all ages are welcome with responsible adult supervision.

Can I take my pram onto the boat?

Prams can go on-board all cruises with the exception of whale watching. Prams can be stored at the Sea World Cruises Main Beach Terminal.

Still have questions? Feel free to contact us.

Book your cruise today!

Book online or call one of our friendly staff for any enquiries you may have.

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