FAQ

Frequently asked questions

Where do our cruises depart?

Sea World Cruises has 2 locations

Surfers Paradise – board here for Sea World ferry, morning, lunch, afternoon and dinner cruises

Sea World – board here for whale watching

For more information, click here

What is our cancellation policy?

We understand plans change. As long as you let us know 24 hours prior to your departure, you can cancel at any time (excluding special event cruises). Date changes are also free of charge. Just call our customer support on (07) 5539 9299

I have special dietary requirements

Our kitchen team can accomodate your dietary requirements. Please call our customer support on (07) 5539 9299 to discuss your requirements.

Will I see a whale?

We deliver on our promise to see a whale. If your tour fails to see a whale, we will provide you with a free return cruise.

Is food & drinks provided on the whale watching cruise?

Drinks and snacks are provided free of charge with our VIP Captains lounge tickets only. Food is available for purchase on-board or at our Sea World terminal cafe.

What happens if my tour is cancelled due to bad weather?

On the rare occasion our tours are cancelled due to bad weather, we will contact you to advise. You can move your booking to another day OR a receive a full refund.

It's raining, do we still cruise?

The Gold Coast boasts 300 days of sunshine per year. All of the vessels in our fleet have ample indoor seating and do operate in the rain.

Can children go?

Children are more than welcome, but will require parent supervision at all times.

Can I take my pram onto the boat?

Prams can go on-board all cruises with the exception of whale watching. Prams can be stored at the Sea World Cruises terminal.

Are there toilets on-board?

Both of our vessels have 4 toilets on-board, one of which is wheelchair accessible.

Are the vessels wheelchair accessible?

Passengers who require the use of a wheelchair must notify Sea World Cruises at least 24 hours before the day of departure to ensure our crew are prepared and the wheelchair passenger is not inconvenienced. Wheelchair stations on the vessel are limited to one per tour. Due to safety reasons, we are unable to accommodate electric wheelchairs on our vessels. Electric wheelchairs are not permitted on the vessels due to safety requirements.

Note: Unfortunately disabled toilets are currently unavailable on the vessel Spirit of Elston. Affected tours include are our: Morning, Lunch, Afternoon and Dinner clam waterways cruise.

Please call our customer support on (07) 5539 9299 to notify us.

Still have questions? Feel free to contact us.

Book your cruise today!

Book online or call one of our friendly staff for any enquiries you may have.

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