Coronavirus (COVID-19)

We are open and COVIDSafe

Passengers that have travelled to/from Greater Sydney, NSW Central Coast, Victoria or a declared hot spot within the last
14 days, will not be able to travel with Sea World Cruises.

Sea World Cruises is committed to ensuring the safety and protection of our staff and customers. Under the guidance of the Queensland Government Roadmap to Recovery, Sea World Cruises has resumed operations. We continue to work closely with Government and industry experts to ensure that our organisation is conducting the highest level of health and safety practices and that our tourism services are COVID Safe in line with industry standards.

There are no reported cases of COVID-19 at our venues.

Please view the latest government safety updates here.

Cruise information

As we respond and adapt the changing pandemic situation, our advertised cruise times and frequency may change.  Please contact our friendly reservations team for the latest information on (07) 5539 9299 or via email at info@seaworldcruises.com.au. 

We aim to run the following tours, with additional frequency during peak periods eg weekends and school holidays.  

  • Whale Watching Tours running daily
  • Morning Explorer Cruise not currently available, however you can travel on the Hopo Gold Coast Ferry from 1st August 2020
  • Sightseeing Lunch Cruise running Tuesday, Thursday, Saturday and Sunday
  • Afternoon Explorer Cruise running Tuesday, Thursday, Saturday and Sunday
  • Sightseeing Dinner Cruise running Friday and Saturday
  • Charters and functions available on request

Compliance Statement

Sea World Cruises has developed a Queensland Tourism Industry Council (QTIC) COVID Safe Plan, which complies with the current approved Queensland Health and Tourism Industry guidelines.

Our Commitment

Sea World Cruises will undertake regular review of our COVID Safe procedures and update them as necessary to ensure these meet current legislation, best practice standards and measures for COVID-19 risk mitigation.

All Sea World Cruises staff are aware of and have been trained in our COVID Safe measures. Systems are in place to ensure Sea World Cruises staff are informed of new practices and guidelines.

What we are doing to protect our Customers

We are committed to fulfilling the recommendations provided by the Queensland Tourism Industry Council and have policies in place to:

1.       Facilitate pre-screening and maintain records for contact tracing
2.       Operate tours at reduced capacity to ensure social distancing can be practised by our passengers
3.       Enhance cleaning and hygiene practices to reduce the risk of infection
4.       Establish and maintain COVID Safe procedures aligned to Work Safe Queensland guidelines

Management may refuse service and entry, if a person is unfit to travel or poses a safety risk to Customer and
Staff.  Passengers that can not travel due to COVID restrictions, may be entitled to a full refund.

Please note: while the company strongly encourages physical distancing, the management and crew are not responsible for passenger decisions in relation to physical distancing.

Travel with Confidence

Recent government announcements have had a significant impact on the plans of many of our guests. At Sea World Cruises, you can book with confidence knowing you can make changes to your travel plans if necessary without financial penalty. If you book now and at a later date you need to change your travel dates or cancel, you can do so at no cost up to 24 hours before departure. For groups of 10 or more, 72 hours notice is required. In the unlikely event of a cancellation by Sea World Cruises, you will be provided with a full refund (excl. gift vouchers) or a 12-month credit to use towards another cruise. 

Note: Passengers that can not travel due to COVID restrictions, may be entitled to a full refund.

Support for customer queries

The Sea World Cruises team are available 7 days a week, to offer support and customer service during these uncertain times.   Please contact our friendly reservation team for any enquiries or further information on (07) 5539 9299 or via email at info@seaworldcruises.com.au.

Future updates

Sea World Cruises continues to monitor the situation closely. Future updates will be available via this page on our website and social media channels when available.

We look forward to welcoming you aboard to enjoy the stunning Gold Coast waterways and thank you for your continued support. 

Anthony Ardern
General Manager

Updated: 30th July 2020

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