Coronavirus (COVID-19)

Cruise Closure Update

Sea World Cruises will be closed from 4:00 PM on Saturday, 31 July 2021 as part of the COVID-19 lockdown announced by the Premier for the areas of South East Queensland. We are scheduled to re-open at 7:00 AM on Monday, 9 August 2021, subject to further government advice. Our customer service centre will remain open during this period. If your booking is impacted by the closure you will be contacted by our team to make alternative arrangements.

Passengers that have travelled to/from a declared hot spot within the last 14 days, will not be able to travel with Sea World Cruises.

Overview

Sea World Cruises is committed to ensuring the safety and protection of our staff and customers. Under the guidance of the Queensland Government Roadmap to Recovery, Sea World Cruises has resumed operations. We continue to work closely with Government and industry experts to ensure that our organisation is conducting the highest level of health and safety practices and that our tourism services are COVID Safe in line with industry standards. There have been no reported cases of COVID-19 at our venues. 

Compliance Statement

Sea World Cruises has developed a Queensland Tourism Industry Council (QTIC) COVID Safe Plan, which complies with the current approved Queensland Health and Tourism Industry guidelines.

Our Commitment

Sea World Cruises will undertake a regular review of our COVID Safe procedures and update them as necessary to ensure these meet current legislation, best practice standards and measures for COVID-19 risk mitigation.

All Sea World Cruises staff are aware of and have been trained in our COVID Safe measures. Systems are in place to ensure Sea World Cruises staff are informed of new practices and guidelines.

What we are doing to protect our Customers

We are committed to fulfilling the recommendations provided by the Queensland Tourism Industry Council and have policies in place to:

1.       Facilitate pre-screening and maintain records for contact tracing
2.       Operate tours at reduced capacity to ensure social distancing can be practised by our passengers
3.       Enhance cleaning and hygiene practices to reduce the risk of infection
4.       Establish and maintain COVID Safe procedures aligned to Work Safe Queensland guidelines

Management may refuse service and entry if a person is unfit to travel or poses a safety risk to guests or staff.  Passengers that can not travel due to COVID restrictions, may be entitled to a full refund.

Please note: while the company strongly encourages physical distancing, the management and crew are not responsible for passenger decisions in relation to physical distancing.

Booking changes and cancellations

Recent government announcements have had a significant impact on the plans of many of our guests. At Sea World Cruises, you can book with confidence knowing that if your booking is impacted by a health directive you will be contacted by our team provided with an option to (1) reschedule your cruise to another date, (2) receive a 12-month credit or, (3)  receive a full refund.

Support for customer queries

The Sea World Cruises team are available 7 days a week, to offer support and customer service during these uncertain times. Please contact our friendly reservation team for any enquiries or further information on (07) 5539 9299 or via email at info@seaworldcruises.com.au.

Future updates

Sea World Cruises continues to monitor the situation closely. We’ll update our online presence with news as it arises.

For more information, please visit the Queensland Health website or call 13 HEALTH (13 43 25 84) at any time.

We look forward to welcoming you back when the time is right and we thank you for your continued support. 

Anthony Ardern
General Manager

Updated: 2 August 2021

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